What if device alarm messages aren't pushed?

Missing alarm messages usually means motion detection, alarm notifications in the app, or your phone's notification permission is turned off. Check these three things:

1. To get motion alarm messages, make sure the device's [Settings] - [Motion Detection Settings] - [Motion Detection Switch] is on in the app. Motion alarms are only pushed when it's on.
2. If you've allowed the app to send notifications, check that [Device Alarm Notifications] is on under [Messages] - [Settings] (top right) in the app. If it's off, no messages are pushed.
3. On Android, check under [My] - [Video Call Settings] in the app that notifications are allowed. On iPhone, allow notifications for the app in system settings.