FAQ

If binding fails, try the following:

1. When entering the Wi-Fi password, choose an available network and enter the correct password.
2. The device only supports 2.4 GHz networks. Do not choose a 5 GHz network.
3. Make sure the Wi-Fi network you set up can reach the internet.

If Bluetooth can't find the device, check these two things:

1. Bluetooth is turned on on your phone.
2. The device screen is in pairing mode, as shown below.

If the device goes offline, check the following:

1. Check that the device has a strong Wi-Fi signal. If the signal is weak, move the device closer to the router.

2. Check that the Wi-Fi network the device is on has a stable internet connection.
3. The device only supports 2.4 GHz networks. Do not choose a 5 GHz network.
4. Check the power cord and adapter. If they don't match, the device may lose power and disconnect often.

Missing alarm messages usually means motion detection, alarm notifications in the app, or your phone's notification permission is turned off. Check these three things:

1. To get motion alarm messages, make sure the device's [Settings] - [Motion Detection Settings] - [Motion Detection Switch] is on in the app. Motion alarms are only pushed when it's on.
2. If you've allowed the app to send notifications, check that [Device Alarm Notifications] is on under [Messages] - [Settings] (top right) in the app. If it's off, no messages are pushed.
3. On Android, check under [My] - [Video Call Settings] in the app that notifications are allowed. On iPhone, allow notifications for the app in system settings.

The T10 Max translates in real time between 70 languages, including English, Simplified and Traditional Chinese, Cantonese, Japanese, Korean, Arabic, Spanish, Russian, French and German. See the T10 Max page for the full list. Connect it to the internet and start talking.