Device alarm messages are not being pushed

1.If you want to receive motion alarm messages, ensure in the app that the device [Settings] - [Motion Detection Settings] - [Motion Detection Switch] is enabled. Motion alarm messages are only pushed when this setting is turned on.

2.If you have granted app notification permissions, verify in the app's [Messages] - [Settings] (top right corner) that [Device Alarm Notifications] are enabled. If disabled, alarm messages won't be pushed.

3.If you are using an Android phone, check if you have granted notification permissions in [My] - [Video Call Settings] within the app. If you are using an iOS phone, ensure the app has notification management permissions.